Chat City Customer Support
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Frequently Asked Questions

Why did you bill my credit card?

You purchased a recurring membership to an online dating site owned by Online Connections INC. (In USA) or FBM Online Connections LTD (Outside USA) billed as CHATMEM.COM. You should have received an email receipt at the time of purchase. To look up your subscription please provide the information below, or feel free to contact our customer support team via live chat, email, or phone.

Why is there multiple charges?

For your convenience, many subscription based sites renew your membership automatically until you cancel. If you have questions regarding the sites billing, please visit the website to which you subscribed. If you have subscribed to multiple websites, these charges will be listed separately.

What will show up on my Credit Card?

You will see on your credit card statement a purchase from:
[descriptor].

How do I stop/cancel my re-billing subscription?

To stop/cancel your re-billing subscription, please click here. If you are having problems locating your subscription or need help cancelling your subscription, please use the contact us form or call our customer service department in the USA 800-425-9886 outside USA 954-944-9054 and they will be more than happy to assist you.

I don't remember the email address I signed up with?

Please enter the name on the credit card and the last 4 digits and look up the email used on the account. Click Here

I already canceled my membership or subscription. Why did I get billed again?

Please check your email for a confirmation of the canceled membership or subscription. You cancelation email will show you the final date and amount you were billed. If you have additional questions, please contact us.

Can I reactivate my canceled membership or subscription?

After you cancel your membership or subscription, you will have the ability to instantly re-activate your membership inside the website you originally purchased your membership. If you are having trouble re-activating your membership, please contact us and we will be more than happy to help you reactivate your account.

What if my question is not answered?

Click the "Ask Customer Support" link below, or call USA 888-842-2905 outside USA 954-944-9054.

Important notice!

A high percentage of fraud claims are by customers who do make the purchase, only to deny it later. Please note that completing a legitimate purchase, then claiming fraud is a form of fraud and is an illegal practice punishable by law. After a Fraudulent transaction is claimed the Account will be blacklisted, making future online purchases difficult with us and other E-Businesses.

Why did you bill my account?

You purchased a recurring membership to an online dating site owned by Online Connections INC. (In USA) or FBM Online Connections LTD (Outside USA) billed as CHATMEM.COM. You should have received an email receipt at the time of purchase. To look up your subscription please provide the information below, or feel free to contact our customer support team via live chat, email, or phone.